1、Under normal use and maintenance conditions, if the product malfunctions due to material, workmanship, or manufacturing problems, we promise to provide warranty service during the warranty period. "Normal use and maintenance conditions" means that the product's installation, use, maintenance, storage, and transportation comply with the instructions for use and are used for a reasonable intended purpose. "Affecting normal use" means that the product cannot perform the functions described by its standard performance parameters. If the warranty service involves replacing the product or parts, the replaced product or parts will become the property of VEHIR, and the replaced product or parts will become your property. If the seller or any other third party makes any additional commitments to you, you should demand fulfillment from those third parties; VEHIR will not be liable for such commitments.

2、The following situations are not covered by the free warranty and return/exchange policy:

1. Any unauthorized modification, disassembly, or repair by VEHIR;

2. Malfunctions or damage caused by improper use, maintenance, or storage of the product;

3. Damage caused during packaging, transportation, and handling during the repair process;

4. Product damage caused by accidents or human error, such as liquid immersion, drop damage, improper input voltage, external impact or friction, etc.;

5. Damage caused by impact, fire, lightning strike, water immersion, human negligence, natural disasters, or force majeure;

6. Exceeding the specified warranty period;

7. Products with altered or replaced original serial number labels; products whose serial numbers or warranty certificates do not match the actual product.

9. Packaging boxes, protective films, and other consumables are not covered under warranty.

9. Malfunctions or damage caused by third-party products, software, services, or actions.

10. Normal discoloration, wear, and tear during product use.

11. Data loss or corruption caused by the product.

12. Returns or exchanges due to damage during transportation, without providing proof of damage from the transportation company.

13. Any other circumstances determined to be a violation of product usage specifications.